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Facebook:www.facebook.com/aungcrownhats
Skype:kailyn.ac                               
Twitter:aungcrown
Telephone number :+86-15989571776
What'sapp:+86-15989571776
Email:info@accaps.com
            service@accaps.com
      
Aung Crown UK Agent
Mannocks Intermational Ltd
TEL 01903 331 585
Unit 15Gerston Business Park
Greyfriars Lane,storrington,West Sussex,RH20 4HE
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FAQ/Help Guide

Questions about hats

 

Frequently Asked Questions

1.Are you hat factory / manufacturer or Trader?

We are direct factory manufacturer who owns production lines and workers, and everything is flexible and you don’t worry about charging extra money by the middle man or trader.

 

2. What is your minimum order quantity?

Amazing news! Our start quantity is as low as 25 pcs/style!

 

3. Will your factory able to produce hats with my designs and logo?

Yes, definitely! We offer OEM service to customize hats based on customers’ specific requirements, like material, color, size, etc.. Just let us know your idea of the hat design and then we can make the accordingly actual hat come out great!

 

4. What shall we do if we need our brand logo on the product?

You just need to send us an email with the logo in ai, pdf or jpg format, then our R&D department is fully computerized with AUTO CAD to make your design. Besides, we also design new products to follow the fashion trendy and make your hats popular to people worldwide.

 

5. Is your factory able to make hat samples before order placed?

Surely, no problem. Honestly, sample production is the security for both of us to make sure the actual hat exactly like what you want. And even if we go directly into mass order, we will also have a pre-production sample made first for your final approval &confirmation before starting the whole hats.

 

6. What’s your opinion for small order?

Every branded &big company starts from the small demands and orders. We are glad to back up your business to grow bigger and stronger and we build long but last cooperation in future.

 

7. What colors you can do to my caps?

Any common colors are available, and we can even customize dying per Pan-tone color for you based on certain quantity.

 

8. Can you help customize printed fabric pattern for my hats?

Yes, of course, we can. Recently, that’s really a new & fashion trend to customize printed fabric for making hats. In that way, you can have your unique & wonderful design in the world!

 

9. The price showing in your website is only $2-$5, and sample is free. Is that still available

 

    For your quick checking, yes, we can ship one free sample to you, provided that you can pay for the shipping charge. But we think it would be better that we can customize sample hat based on your design and ship to you.

 

10. What’s the sample lead time?

Generally, it’s around a week, but this is adjustable in certain circumstance.

 

11. How do you control your quality?

From fabric purchasing, fabric-cutting, fabric-embroidering, stitching, ironing and packing, each process is well checked by our QC, and we are committed to providing customers with products that meet the latest standard of excellence.

 

12. Your material can pass the Euro Certificate? Is your cap US standard / Euro standard?

You may feel comfortable that our material is environmentally friendly which can pass tests like Reach, SGS, EU standard, etc.

 

13. Could you advise me your delivery time?

Usually 18-22 days for quantity below 5000 pcs, and mostly it’s depending on your cap style, quantity, and logo artwork workmanship. But we will strictly follow the scheduled dead time to ensure the fast shipping as possible.

 

14. What’s your shipping method?

Depending on your requests, we have our own experienced shipping company that can ship by Express like DHL, FedEx, TNT, EMS which is very fast, safe and cost-effective for quantity below 1000 pcs. Shipping by air is fast as well, and sea shipping is very cheap but may take longer.

 

15. Do I have to pay import charges? 
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

 

16. What payment method you can accept?

Generally, most customers will prefer Western Union or Money Gram, and TT bank transfer is more suitable for large amount. PayPal is also offered which your rights & interests will be well kept.

 

17. What guarantee we can get from you if we place the order with your factory?

Honestly, we can not give customers any guarantee as business firstly depending on mutual trusts. :) But time &experience will prove that we are serious and responsible manufacturer, and will always try our best to solve customers’ problems though sometimes it may not our job. (Everything regarding the production will be kept informed to you timely and ask for your approval if something will have be changed because of the reality.) All in all, everything is flexible, and you are dealing with true man not just the dead words!

 

18. What can I do if something is wrong with my order?

Pls don’t worry and trust we are responsible factory who won’t leave those things behind. Meanwhile we need you to send us pictures so we can better check and know what the problem is, and then try our best to solve the problems effectively & pleasantly with you.

 

19. Do you have any blank hats for immediate shipping? 

Yes, due to the extremely demands of flat bill hats and many customers seeking for blank hats, we specially have 5 unique styles fashion hats for international marketing development, which only $3.78/pc is charged within 20 pcs MOQ, even mix packed.

 

20. What do I do if my question wasn't answered here?

If you can not find an answer to what you are looking for here, you may leave your message to email info@accaps.com. Or you can also call at 0086-15989571776 directly.

 

21.How soon will you reply my email?

Within 6 hours in working day,  and 12 hours on weekend.